FAQ - Questions and Answers

If the specification "not immediately available for delivery" appears next to the product, the desired goods are at the moment not available directly from storage. Our Customer Care Center is glad to advise you in selecting an equivalent product.

This acer Store delivers only within the United Kingdom. Placing an order from outside the UK is not possible. However, other country-specific acer Stores are available. You can access an updated overview by selecting the relevant national flag at top right of this shop, or directly via store.acer-euro.com .

Occasionally - and unfortunately - the address check system might obstruct the correct input of your data. In these cases, please contact our Customer Care Center, which will respond to your call and correct the error.

After completion of the order process, the number of ordered articles can unfortunately no longer be changed. But you can cancel the old order at our Customer Care Center and submit a new order with the desired number of articles.

There may have been some technical problems or errors in entering your e-mail address, which prevent the correct assignment of the order confirmation. Please contact our Customer Care Center to find out if your order has been received as appropriate and your order specifications are correct. If necessary , we will cancel the old order and process a new order.

Of course you have the option to cancel your order. Please contact our Customer Care Center. Have your order number at hand.

You can pay in the acer Store by credit card. We accept credit cards from Eurocard/ MasterCard and VISA.

We accept credit cards from Eurocard/ MasterCard and VISA. During the ordering procedure, select the "Credti Card" .payment type. In the last step of the order you enter your credit card data. This is registered and stored by our partner CompuTop Wirtschaftsinformatik GmbH and only communicated to the companies involved in the payment process. The acer Store does not store the credit card data in its memory. The payment process is protected by a strong and secure SSL coding system. The Pay Gate server of CompuTop and the work method are aligned to the PCI security standard of the credit card institute.

Debiting your credit card account takes place within 5 days after ordering.

Debiting your credit card takes place within 5 days after ordering. Usually the goods have already arrived at the customer's by the time debiting has taken place. But because of sudden delivery problems there might be delays in shipping the goods. We will inform you by e-mail if this occurs. If you have any other questions, please contact our Customer Care Center.

The acer Store uses a very convenient method of issuing your invoice in electronic form. You are sent the invoice as PDF in an e-mail. At the same time you can access it at the "My account" menu item for downloading onto your computer. The shop does not send any invoices by post. To read the PDF file you need Acrobat Reader, which you can download here.

Delays in shipment may occur because intensified demand cause delivery problems. Please contact our Customer Care Center in such cases to receive more detailed information on the availability of the article.

If despite all quality control procedures an erroneous delivery occurs, please contact our Customer Care Center. For subsequent delivery of the missing parts we require your order number. Please have it ready.

You can revoke your contractual declaration within two weeks without specifying reasons in text form (e.g. letter, e-mail). The time limit starts with the reception of the sales and services object, i.e., either the goods or the digital activation code and the contract documents, but certainly not before receiving this declaration. The revocation period is sufficiently maintained if the revocation or the goods are sent within the time limit. The revocation including your order-ID is to be addressed to the Customer Care Center of the acer Store either by e-mail to service-uk@store.acer-euro.com or by phone: 087 00820107 (0,0803 £/min.). Please send goods from the accessory range at your own cost to:

acer Store Returns
Ingram Micro BV
Gesworenhoekseweg 11
5047 TM Tilburg
The Netherlands

Please contact the Customer Care Center by the last day of the legal return time limit and specify the order number. Place the goods in the undamaged original packaging and package them carefully. If you no longer have the original packaging, please provide suitable packaging for sufficient protection against transport damage.

Right to Cancel in terms of the AcerAdvantage Warrantee Extension expires as soon as you have claimed services for the first time within the scope of the AcerAdvantage service contract. This is carried out correctly within the stipulated time limit when the revocation is addressed to the Customer Care Center with specification of the contract designation and the digital activation code.

In case of an effective revocation, mutually received services are to be granted back and, if necessary, drawn assets (e.g. interest) paid out.